Digitisation of Loan process The entire lending process has been fully digitised with particular emphasis on convenience of access and improved data quality. Customer information is digitally captured at customer doorstep by our credit officers. Underwriting process including KYC authentication and credit bureau assessment is automated leading to sanction as per the credit rules designed by the Board and in compliance with the regulatory guidelines. Post sanction, disbursement and load document execution is digitised leading to optimised timelines and improving customer convenience. Digitisation of collection process Entire Collection activities are fully digitised starting with alerts being provided to the customer before the repayment dates, visit of the collection officers to the customer on the repayment due date and collection receipts issued instantly. Digitisation of reports on daily basis: Internal reports and dashboards are available to the management providing real time data related to disbursement and collection. Management is also provided at the end of the day data from 131 branches on collection from clients as well as on deposits from Banks. These can be reconciled and quick action taken in case of discrepancy. Management knows the amount deposited in the Banks or in the custody of a particular credit officer which helps to track the status on daily basis. The loans application progress for each of the applications is also available for monitoring by the management.  Output of digitisation: Digitisation has resulted in savings in cost, reduced man days, reduced turn-around time in processing of the loan application.

• Reduced Turn-Around-time (TAT) in processing of the application from 10 days to 2/3 days
• Reduced cost – 40 pages document with manual updation taking up to 4 hrs has been reduced to 10 pages with minimum manual updation (up to 10 minutes). The quantum of time and effort required for Credit Bureau check was reduced from 2 working days to 2 minutes.
• The introduction of maker-checker concept and the digitised data and images captured are stored in the cloud and can be accessed anytime and anywhere across the globe; this helps in not having to collect the KYC documents for next five years.
• The demand reports are accessible on mobile devices and can be viewed and communicated to clients as on date and any time of the day with exact details of the account status including outstanding amount/ demand amount and OD status etc
• Reduced risk as post collection receipt generation; management knows the amount deposited or in custody of a particular credit officer which helps to track the status on daily basis.
• Helps the management to track the staff productivity by measuring the collections/sourcing and disbursement activities per officer accurately.