Customer Care
Introduction
At Sanghamithra Rural Financial Services (SRFS), we are committed to providing fair, transparent, and customer-centric services. We ensure that all customer concerns are addressed promptly and efficiently through a structured grievance redressal mechanism. promptly and efficiently.
Our Commitment
- Fair treatment to all borrowers
- Timely and courteous response to complaints
- Transparent and unbiased resolution process
- Easy access to grievance channels
- Continuous improvement in service quality
How to Reach Us: Internal escalation
š Contact Channels
Customers can raise queries, requests, or complaints through the following channels:
- Contact your Credit Officer directly
- Visit nearest branch & drop complaint in suggestion box
- Toll-Free Number: 1800 425 0508
- Landline: 080-25350301 / 080-25354708
- Email: info@sanghamithra.org
Head Office Contact
Grievance Redressal Officer (GRO)
Sanghamithra Rural Financial Services
#612, 1st Main Road, Domlur Layout
Bangalore ā 560071
External Escalation-Beyond 30 days
- AKMI Ombudsman
Toll-Free: 1800-425-5654
Email: info@akmi.in - Sa-Dhan
Phone: +91 11 47174400
Email: nandi@sa-dhan.org - Reserve Bank of India (RBI)
Bengaluru Office: 080-22211437
Grievance Redressal Process
Step 1: Branch Level Resolution
- Complaints are recorded by Credit Officer
- Resolution provided within 5 working days
Step 2: Escalation to Head Office
- Contact Grievance Redressal Officer (GRO) via phone/email/post
- Resolution provided within 30 working days
Step 3: External Escalation
- If complaint is not resolved within 30 days or customer is not satisfied:
- Escalate to AKMI Ombudsman Or Sa-Dhan
Step 4: Final Escalation
- If complaint is not resolved within 60 days or still not satisfied:
- Escalate to Reserve Bank of India (RBI)
